Privacy Policy
This Policy explains how Kepler handles account, order, website and genetic information.
1. Information we collect
Depending on the Service, we may collect account and contact details, order and payment status, sample and logistics records, support communications, device and website activity, uploaded genomic files, sequencing data, report selections and consent records.
2. How we use information
We use information to provide and secure accounts, process orders, coordinate sample handling, deliver requested analysis and reports, provide support, prevent fraud, comply with law and improve reliability. We do not use genetic information for unrelated advertising.
3. Service providers and disclosures
We may provide the minimum necessary information to payment processors, hosting and security providers, laboratories, logistics providers, support tools and user-authorized Marketplace providers. We may also disclose information when required by law or necessary to protect rights and safety.
4. Genetic data
Kepler does not sell genetic data. Access is limited according to role and purpose. Research use or disclosure beyond delivering the requested Service requires a separate lawful basis and, where required, specific consent.
5. Retention, deletion and downloads
Retention depends on the Service, account settings, contractual obligations and law. Where available, users may request access, correction, export or deletion. Some records may be retained for security, transaction, regulatory or legal purposes.
6. Security and international processing
We use administrative, technical and organizational safeguards appropriate to the sensitivity of the information. No system is completely secure. Services and providers may process information in more than one jurisdiction, subject to applicable transfer safeguards.
7. Cookies and choices
The Site may use essential cookies and limited analytics or marketing technologies. Where required, you can manage non-essential technologies through consent controls or submit an opt-out request through the Do Not Sell or Share page.
8. Children, changes and contact
The Services are not directed to children who cannot lawfully consent. We may update this Policy and will identify the revision date. Privacy requests may be submitted through Contact Us.