SUPPORT
How can we help?
Use the directory on the left for software downloads, account, kit, data, report and policy support.
KEPLER CLIENTS
Software downloads
Install the Kepler client to manage genome files on your own device and use your purchased apps.
Windows client
For 64-bit Windows 10 and Windows 11 PCs.
v0.2.29 · 252 MB · Current stable releaseAndroid client
For 64-bit Android phones and tablets.
v0.2.29 · 48 MB · Current stable releaseAccounts, orders and kits
Sign in to review orders, activate a received kit and follow sample status in your personal genome center.
Data and reports
The Knowledge Center and DNA Education cover file formats, sequencing, reports and medical education.
Privacy and service terms
The Legal & Policies directory provides complete bilingual policy text, scope and revision dates.
Contact support