KNOWLEDGE CENTER
FAQs
Concise answers to common account, kit, data and report questions.
Accounts and plans
Does each genome need its own plan?+
Plans are associated with a specific genome. Your account keeps the status, permissions and eligible services separate.
Can I delete my data?+
Deletion and revocation should be handled through account controls; exact scope and timing will be stated with the production policy.
Data and privacy
Which file formats are supported?+
VCF, FASTQ and BAM are planned. Upload controls become active only when the secure production service is connected.
Can third-party apps see my whole genome?+
Apps must declare the data they require and should not receive access beyond that scope without explicit permission.
Reports and responsible use
Are reports medical diagnoses?+
No. Genetic information must be considered with symptoms, family history, environment and qualified professional judgment.
Can results change over time?+
Evidence and analysis versions can change. Important results should retain their date, version and evidence record.
Ready for the next step?
Continue to the real Marketplace or contact the Kepler team.